bCasino Privacy Policy

We at bCasino are committed to protecting the personal data of everyone who registers, deposits, plays or otherwise interacts with our platform. This Privacy Policy is issued by Green Feather Online Limited, a company registered in Malta with Company Number C 80735, operating under Malta Gaming Authority licence number MGA/B2C/445/2017. When you complete a b register process, use the b casino app, or simply browse our site, you agree that we may collect, use and store your information as described below.

Information We Collect

We collect personal data directly from you and automatically through your use of our services. This includes information provided when you create an account, complete a b casino login, make a deposit, request a withdrawal, or contact our support team.

• We collect identity information such as your full name, date of birth, nationality and government-issued identification documents, used to confirm you meet the minimum age requirement and are not accessing bCasino from a restricted territory.
• We gather contact details including your email address, phone number and residential address.
• We record financial information relating to your b deposit and b withdrawal transactions, including payment method details, transaction history and, where required, bank account or card ownership verification.
• We log technical data such as your IP address, device type, browser, operating system and geolocation, particularly when you use the b casino app or access our site through a browser.
• We track gameplay activity, including bets placed, games played, session duration and any b casino bonus or b free spins claimed.
• We store communications you send us via live chat or email, including complaints raised through our formal complaints procedure.

How We Use Your Data

Our use of your data is grounded in our obligations as a licensed operator and our legitimate interest in providing a secure gaming environment. We use your information to verify your identity before processing any b casino bonus code, no deposit bonus, or standard withdrawal request. Identity verification is mandatory once cumulative withdrawals reach 2,000 EUR or equivalent, and we may request documentation confirming your age, address, and ownership of the payment method used.

We also use your data to detect and prevent fraud, money laundering and underage gambling, to monitor for VPN, proxy or device-spoofing activity that violates our terms, and to enforce restrictions applicable to players located in the United States of America, Israel, the United Kingdom, Jersey, Guernsey and the Isle of Man. Where an account is found to have circumvented these restrictions, we are entitled to remove balances and close the account.

Additionally, we use your information to administer our loyalty and gamification features, including Complementary Points, Coins, the Login Rewards Calendar and Bonus Crab, and to personalise offers such as a b bonus, b promo code, or VIP-exclusive reward based on your play patterns.

Marketing Communications

Where you have given consent, we may send you promotional emails or notifications regarding new b casino bonus offers, tournaments, or seasonal promotions. You may withdraw this consent at any time by contacting our support team or using the unsubscribe link included in our communications. Withdrawing consent does not affect transactional communications relating to your account, deposits, or withdrawals.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate bCasino efficiently, remember your preferences, and analyse how players interact with our site and the b casino app. Further details are available in our separate Cookie Policy, which explains the categories of cookies we use and how you can manage your preferences through your browser settings.

Sharing Your Information

We do not sell your personal data. However, we may share your information with the following categories of recipients where necessary to operate our services or comply with legal obligations:

• Payment service providers processing your b deposit and b withdrawal transactions, including card issuers, e-wallet providers and bank transfer partners.
• Identity verification and fraud prevention providers who assist us in confirming age, identity and address details.
• Game and software providers whose content is available on bCasino, where technical data is required to deliver slots, live dealer tables, and other titles.
• Regulatory bodies, including the Malta Gaming Authority, and dispute resolution entities such as eCOGRA, where required in connection with licensing obligations or complaint handling.
• Law enforcement or governmental authorities where disclosure is required by law.
• Professional advisors, auditors and IT service providers who support our operations under confidentiality obligations.

International Data Transfers

As we operate from Malta and work with international partners, your data may be transferred outside the European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information consistently with this Privacy Policy.

Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, including ongoing legal, regulatory, tax and accounting requirements. Financial records connected to your b casino bonus history, deposits and withdrawals are generally retained for a minimum of five years following account closure, in line with Maltese anti-money laundering regulations. Accounts that are dormant for 30 months are treated as dormant under our terms, and any balance is returned where possible before the account and associated data are archived or deleted in accordance with our retention schedule.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data, as well as the right to data portability and the right to object to certain processing activities. You may also lodge a complaint with a supervisory authority if you believe we have not handled your data appropriately.

• You can request a copy of the personal data we hold about you.
• You can ask us to correct inaccurate or incomplete information.
• You can request erasure of your data, subject to our legal and regulatory retention obligations.
• You can object to direct marketing at any time.

To exercise any of these rights, you may contact our Data Protection Officer at dpo@greenfeatheronline.com. We aim to respond to all verified requests within the timeframes required by applicable data protection law.

Security Measures

We apply industry-standard technical and organisational measures to protect your data from unauthorised access, alteration, disclosure or destruction. This includes encryption of sensitive information, restricted internal access controls, and regular monitoring of our systems, including the infrastructure supporting the b casino app and our website. While we take security seriously, no system is entirely immune to risk, and we encourage you to use a strong password and keep your login credentials confidential.

Children's Privacy

Our services are strictly intended for individuals who meet the minimum age requirement of 18, or 21 in Estonia, or the applicable age of majority in their jurisdiction, whichever is greatest. We do not knowingly collect personal data from minors. If we become aware that an account has been opened by an underage individual, we will close the account and take appropriate action regarding any balance held.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other operational factors. We encourage you to review this page regularly. Continued use of bCasino following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy, how we handle your b deposit, b withdrawal, or gaming data, or if you wish to raise a data protection query, please contact our support team at support@bcasino.com or our Data Protection Officer directly at dpo@greenfeatheronline.com. Complaints relating to data protection matters are handled separately from general gameplay complaints, though both may be escalated through our formal complaints procedure where necessary.